Luxury Silk Flowers

• Products must be returned within 30 days of the delivery date.
• Refunds will be issued to the original method of payment.
• Replacement requests are only accepted for the same item.

To initiate a refund or exchange, please follow these steps:

1. Email platinumplushinteriors@gmail.com
2. Provide your order number and ZIP code. Make sure you have this information on hand.

Shipping and Return Instructions

1. Once you request a return, a pre-paid return label will be issued to you.
2. It is highly recommended to use the provided pre-paid label to ensure your refund/exchange is processed smoothly.
3. Return shipping charges incurred outside our pre-paid return label are not refundable.
4. Order shipping charges are not refundable.
5. Items must be dropped off at the courier service location as indicated in the return label.
6. We will process your refund payment after the returned item has been received and inspected at our facility.
7. Please allow up to 5 business days for the refund to be posted in your financial accounts.
8. It is the customer's responsibility to properly pack the item for return.
9. We are unable to offer call tag services at the customer's request.
10. We strongly recommend keeping the original packaging for potential returns.
11. If you change your mind about your purchase before it arrives, accept the delivery as you risk not receiving a refund.

These guidelines ensure a clear process for returning items, obtaining refunds, and managing shipping-related matters. If you have any further inquiries or need more assistance, feel free to ask by emailing us at platinumplushinteriors@gmail.com

Where We Ship

We ship to the 48 contiguous United States. At the moment, we do not ship to P.O Boxes. You must have a valid address within the continental USA.

Delivery Method and Approximate Shipping Time

Standard Shipping (e.g. UPS, FedEx)

3-7 business days

Expedited services (UPS Next Day Air, UPS 2nd Day, and UPS 3rd Day Select)

Delivery is guaranteed after order processing time (1-2 business days)*

*Once your order has been processed and prepared for shipment within that time frame, the delivery service you've chosen will ensure that your package reaches you within the specified delivery window.

Here is how it works:

Order Processing Time: We will take 1-2 business days to process and prepare your items for shipment.

Delivery Time: After the order processing time, your package is handed over to the chosen shipping carrier for delivery.

The delivery time depends on the shipping method you selected at checkout, such as standard shipping, expedited shipping, or overnight delivery.